Terms of Use and Legal Notices

Caregiver24.7 Website
Terms of Use, Social Media Terms of Use, Privacy Policy

Terms of Use

Legal Notices

All information, materials, data and electronic files of any kind whatsoever (collectively, the “Materials”) contained and posted on this Website (the “Site”) are provided by Piumosso Pte Ltd (“Piumosso”), the owner of Caregiver24.7, for informational purposes only and as a service to its customers and vendors to assist in their business dealings. The Materials are governed by and subject to the terms and conditions stated in these terms of use (the “Terms of Use”). Piumosso reserves the right to update the Terms of Use at any time without notice to you and may also make improvements and/or changes in the products and/or services described on the Site at any time without notice. By accessing, using or downloading any of the Materials contained in this Site, you (an individual acting on behalf of yourself or a business entity) agree to be bound by these Terms of Use. If you do not agree to be bound by these Terms of Use, do not download or print any Materials from and immediately discontinue using this Site and the Materials.

Authority

You represent and warrant that you possess the legal right to agree to these Terms of Use. You agree to be responsible for any unauthorized use of the Materials caused directly or indirectly by you.

Copyright and Trademark Rights

You acknowledge and agree that the Materials available on this Website are protected by copyright, trademark, domain name, service marks, patents, trade secrets or other intellectual property rights and laws. Except as expressly authorized by Piumosso, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from the Materials. All copyright privileges are reserved. “Caregiver24.7” is a registered trademark and no use thereof is permitted, nor is any license to use such trademark granted by your use of this Site.

Permitted Uses and Restrictions

Use of the Materials for any purposes, including re-posting, re-publishing or re-transmission not expressly permitted in these Terms of Use is prohibited. There is no implied consent for any re-post, re-publication or re-transmission of the Materials. No part of the Materials from this Site may be posted to any web page, gopher or FTP site, bulletin board system or other electronic archival database or re-published or made available for a fee, except with Piumosso’s express written consent.

The right to use the Materials is a license, not a transfer of title, and is subject to the restrictions stated in these Terms of Use. You may access the Materials for the purpose of assisting you in the purchase and/or use of any of the products referred to in this Site, provided that you keep intact all copyright and other proprietary notices. Except as expressly provided in these Terms of Use or unless you receive specific written permission from Piumosso, you shall not: (a) modify the Materials or use them for any commercial purpose; (b) assign, transfer or sub-license any rights granted to you through these Terms of Use; (c) offer the Materials for sale or rental; (d) de-compile, decode, reverse engineer, or disassemble any software included in the Materials; (e) remove any copyright, trademark or other proprietary notices from the Materials; (f) take any actions which interfere with intellectual property rights of Piumosso or its affiliated companies; or (g) copy, display, transfer, license, reproduce, publish, download, upload, post, transmit, distribute or sell, in whole or in part, the Materials or use the Materials to create a derivative work. Except as expressly provided in these Terms of Use, there are no other express or implied rights granted to you.

Links

Piumosso or its subsidiaries and affiliated companies may provide links to other Internet sites or resources but have no control over such sites and resources. You acknowledge and agree that Piumosso or its subsidiaries and affiliated companies are not responsible for the availability of such external sites or resources. Piumosso does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources and will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of, or reliance on any such content, goods or services available on or through any such sites or resources.

Ownership and Modifications of Materials

You acknowledge that title, ownership and all intellectual property rights in and to the Materials and any copies of the Materials are owned by and remain with Piumosso or its subsidiaries and affiliated companies unless otherwise specified. The Materials may be changed, improved or updated periodically at any time without notice. In order to obtain the latest product information, data sheets, technical information or further details about any of the Materials in this Site, you may reach us.

Global Availability

Piumosso may publish information on the Site that may contain references to Piumosso products and services that are not announced or available in your country. Such references do not imply or state that Piumosso intends to announce such products or services in your country. Consult your local Caregiver24.7 business dealer for information regarding the products and services that may be available in your area.

Privacy

Piumosso’s Privacy Policy applies to use of the Site, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others.

Disclaimer and Exclusion

1. Disclaimer of Warranties. Piumosso, its subsidiaries and affiliated companies make no representations as to the suitability of the products and services described in the Materials for any purpose whatsoever. THE Materials are provided “as is” with all faults, without any representation or warranty, express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for any particular purpose, title and noninfringement of intellectual property. Because some countries or jurisdictions prohibit the exclusion of implied warranties, the above exclusions may not apply to you.
2. Limitation of Liability. The Materials in this Site may contain technical inaccuracies or typographical errors. Piumosso does not warrant the accuracy or completeness of the Materials or the reliability of any advice, opinion, statement or other information displayed or distributed through this Site. You acknowledge that any reliance on any such advice, opinion, statement or other information shall be at your sole risk. Piumosso, its subsidiaries and affiliated companies assume no responsibility for any damage, liability or other loss arising from your use of the Materials or any claim of infringement of any third-party’s rights or a trade secret violation that arise as a result of your use of the Materials. In no event shall Piumosso or its subsidiaries and affiliated companies be liable to any person or entity for any direct, indirect, incidental, punitive, special or consequential damages (including, without limitation, any damages resulting from loss of use, business interruption, loss of information, loss or inaccuracy of data, loss of profits, loss of savings, the cost of procurement of substituted goods, services or technologies, or for any matter beyond its reasonable control), arising out of or in connection with the use or inability to use the Materials, whether in an action for breach of contract, negligence or other action in tort, even if Piumosso or one of its subsidiaries and affiliated companies were expressly advised of the possibility of such damages. Some countries or jurisdictions do not allow the exclusion or limitation for certain damages such as direct, incidental, special or consequential damages, so the above limitations may not apply to you.

Information from Third Parties

The Materials may contain information provided by third parties and/or links to websites operated by third parties. If you use such third-party sites, you will leave this Site and you do so at your own risk. Piumosso does not operate or control in any respect any third-party information or websites, and, therefore, makes no warranty or representation regarding, and does not endorse, such information or linked websites or information appearing thereon. Links should not be construed as Piumosso sponsorship or endorsement of any linked website or the information contained thereon or that Piumosso is affiliated or associated with, or is legally authorized to use the trademark, trade name, logo or copyright symbol displayed in such third-party websites. All other brand and product names referenced or included in the Materials are trademarks or service marks of their respective holders.

Information Provided by You

Piumosso does not want you to, and you should not, send any confidential or proprietary information to Piumosso via the Site. You agree that any information or materials that you, directly or indirectly, provide to Piumosso via the Site will not be considered confidential or proprietary. By providing information and/or materials to Piumosso via the Site, you grant to Piumosso an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, transmit and distribute such information and material. You further agree that Piumosso may use any ideas, concepts or know-how that you or anyone acting on your behalf provides to Piumosso. You further warrant and represent to Piumosso that any information or materials provided to Piumosso by you shall not include any information or materials that is defamatory, threatening, obscene, harassing or otherwise unlawful or that incorporates the proprietary material of a third party. You acknowledge that the content you submit is your responsibility and not Piumosso’s. You have full responsibility for the content, which includes the legality, reliability, appropriateness, originality and copyright.

Jurisdiction and Venue

This Site is owned and operated by Piumosso from its office in Singapore. This Site shall be governed by and construed in accordance with the laws of Singapore and, as to matters affecting copyright, trademark and patents, by Singapore law.

Modifications

Piumosso reserves the right to change or revise these Terms of Use. Please check these Terms of Use periodically for changes and modifications. Your continued use of this Site following the posting of modifications to these Terms of Use constitutes acceptance of these changes. Piumosso may terminate, change, suspend or discontinue any aspect of the Site, availability of the Site or features of the Site at any time. Piumosso may also impose restrictions on features and services and may limit your access to the Site without notice or liability.

Export Control Laws

Piumosso makes no representation that the Materials in this Site are appropriate or available for use in the location in which you are situated. Accessing the Materials from territories where its contents are illegal is prohibited. You agree that by accessing this Site, you do so on your own initiative and you are responsible for compliance with the applicable local laws. The products or technologies provided in the Materials are subject to the export laws and regulations of Singapore and other countries. Any diversion or re-export contrary to, or any violation of, applicable export control laws and regulations is prohibited.

No Agency or Partnership

You agree and acknowledge that no joint venture, partnership, employment or agency relationship exists between you and Piumosso and any of its subsidiaries and affiliated companies as a result of you accessing and using the Materials contained in this Site. you acknowledge that you have no authority or power to bind Piumosso or its subsidiaries and affiliated companies and you will not represent or hold yourself out as having such authority or that you are a representative, agent or employee of Piumosso or any of its subsidiaries and affiliated companies. In no event shall Piumosso or its subsidiaries and affiliated companies be liable for any representation, act or omission made by you.

Termination

Piumosso may terminate your right to use the Materials at any time for any reason without incurring any liability to you whatsoever. Your right to use the Materials shall also terminate immediately if you breach any term contained in these Terms of Use. Upon termination, you shall immediately cease using any of the Materials and destroy all versions and copies of the Materials in your possession.

Severability

If any provision or portion of a provision of these Terms of Use is held to be invalid or unenforceable for any reason, such invalidity shall not affect the validity of the balance of that provision and/or remaining provisions of these Terms of Use, which shall remain valid and enforceable.

Entire Agreement

This Terms of Use constitutes the entire agreement between you and Piumosso with respect to this Site and supersedes all prior or contemporaneous communications and proposals in any medium between you and Piumosso.

Miscellaneous

Any rights not expressly granted in these Terms of Use are reserved by Piumosso and its affiliated companies.

Social Media Terms of Use

Clause 1: Range of Application

This Agreement is entered into between you (“you”, “your” or “User”) and Piumosso Pte Ltd (“Piumosso”). This Agreement governs your use of this social media site that Piumosso operates, as well as any services incidental to or provided (hereinafter the “Site”). By accessing and/or using the Site, you acknowledge that you have read and understood, and agree to be bound by this Agreement. You also agree to comply with the terms of use or policies (the “Site Provider Terms”) between you and the third-party provider of the Site. However, should there be any inconsistency between this Agreement and the Site Provider Terms, the Site Provider Terms shall prevail to the extent of the inconsistency.

Clause 2: Terms of Use

1. You agree that we may collect, use and disclose any personal data that you provide in accordance with the terms of our Privacy Policy.
2. In the event that you provide any third-party individual’s personal data to the Site, you represent and warrant that you have procured the consent of that individual:
   1. to disclose their personal data on the Site; and
   2. for Piumosso to collect, use and disclose their personal data in accordance with the terms of our Privacy Policy.
3. For the purposes of this Clause, “Information” shall include (but is not limited to) information such as the User’s ideas, feedback or suggestions concerning technologies, sales and/or products, but excludes personal data.
4. When you post or supply Information to the Site, you agree that all rights to said Information shall be transferred to Piumosso. You agree that Piumosso is entitled (but under no obligation) to reproduce, re-post and/or modify your Information for any purposes whatsoever without any prior notification or compensation to you.
5. To the extent that the Information provided by you is protected by industrial property laws, copyright laws or any other laws related to intellectual property rights, you warrant and represent that you own such rights or are granted such rights by the owner to use such Information in the manner and for the purposes contemplated under this Agreement.
6. You acknowledge and agree that Piumosso is not and shall not be subject to any obligations, including but not limited to that of confidentiality, regarding the Information provided and bears no liability for protecting the confidentiality of said Information, its use or any evaluation thereof.
7. Piumosso may remove any of the Information posted by you at its sole discretion without providing any reasons.
8. If a dispute arises between you and a third party, you shall be liable for resolving the dispute at your own expense. Piumosso shall not bear any liability in relation to any such dispute.
9. You agree to indemnify and hold harmless Piumosso for all damages, losses, costs and expenses (including any legal costs incurred on an indemnity basis) arising out of any breach of any terms of this Agreement, or in connection with your use of the Site, or any of the content posted by you.
10. Except as expressly provided in this Agreement, there are no other express or implied rights granted to you.

Clause 3: Prohibited Activities

1. The User shall not engage in any of the following activities in connection with the use of the Site:
   1. Post or submit any content, or any links to such content, that is defamatory, libelous, seditious, offensive, harassing, vulgar, obscene, threatening, abusive, hateful, racist, discriminatory, or that incites violence;
   2. Acts that infringe upon the property rights, including intellectual property rights such as copyrights, trademarks, trade secrets etc., or disclose the confidential information, of Piumosso or a third party;
   3. Acts related to or involving criminal offenses;
   4. Acts that are offensive to public order and/or morals;
   5. The act of using any information obtained through the Site contrary to Clause 5 (Protection of Intellectual Properties) without obtaining prior written consent from Piumosso;
   6. The act of using the Site to conduct sales activities or provide information for the purpose of profit without obtaining prior written consent from Piumosso;
   7. Acts that interfere with the operation and maintenance of the Site and other Piumosso administrative operations, that harm the credibility of Piumosso or are at a risk of doing so;
   8. The act of altering information regarding the Site, or information supplied through the Site;
   9. The act of transmitting, sending or including links to malicious computer programmes or similar data;
   10. Acts that violate laws and regulations (including but not limited to the Personal Data Protection Act 2012) or acts that are at a risk of doing so; and/or
   11. Other acts that Piumosso judges to be inappropriate, in its sole and absolute discretion.
2. If the User breaches any of the terms of this Agreement or posts any information which Piumosso determines to be inappropriate, Piumosso has the right to block the User from posting on any of its social media sites.

Clause 4: Disclaimers

1. Information that is supplied via the Site through text or other materials posted by Piumosso and other Users may contain personal, subjective evaluations, technical inaccuracies, typographical errors, invalidated reports, or such information that may change over time, or include invalidated reports. Piumosso makes no guarantee regarding the completeness, accuracy or safety of any information posted on the Site. Any reliance by you on such information shall be at your sole risk.
2. The Site may contain links to other websites that are not under the control of and are not maintained by Piumosso. Piumosso is not responsible for the content of those sites. 
3. Piumosso shall bear no liability for any damages you may suffer related to the use of the Site.
4. Piumosso maintains the right to modify the contents of the Site and/or terminate the Site without notifying you in advance, and shall not bear liability for any damages you may incur.

Clause 5: Protection of Intellectual Properties

1. The information related to Piumosso’s products, services and technologies supplied to the User through the Site is protected by industrial property rights laws, copyright laws and other laws related to intellectual properties. You may use the information in question only for non-commercial purposes or for individual private use. The explicit prior written consent of Piumosso is required when using the information in question for any purposes beyond the aforementioned, this includes copying, sending, distributing, transferring and/or adapting. The same conditions apply below for Clause 5(2).
2. The trade names, trademarks and insignias used on the Site by Piumosso are protected under Trademark Law, Intellectual Property Law, as well as other laws. You shall not use any of them without the explicit prior written consent of Piumosso.

Clause 6: Modifications

Piumosso reserves the right to change any of the terms of this Agreement without notifying you in advance. When notification of any change to the Agreement has been posted on the Site, you are deemed to have consented to the revised Agreement by continuing to use the Site, and the revised Agreement shall come into force when published online.

Clause 7: Website Terms of Use

1. This Agreement incorporates by reference the terms in the Piumosso “Website Terms of Use”, published on: https://caregiver247.sg/terms-of-use.
2. Should there be any inconsistency between this Agreement and the Website Terms of Use, this Agreement shall prevail to the extent of the inconsistency.

Clause 8: Applicable Laws and Jurisdiction

1. This Agreement shall be governed by the laws of Singapore.
2. Any conflicts that may arise regarding this Agreement shall be resolved through the exclusive jurisdiction of the Singapore Courts.

Privacy Policy

Commitment to Privacy

Your privacy is important to Piumosso Pte Ltd (“Piumosso”). This Policy explains how Piumosso collects, uses, discloses, transfers, processes and retains your information.

By using this Site or providing your personal data to us through available communication means, you consent to the terms of this Policy, particularly, to our, our affiliated companies’ and third-party service providers’ collection, use, disclosure, transfer, processing and retention of personal data for the purposes set out below.

Scope of Application

This Policy applies to Piumosso and its Caregiver24.7 website (https://caregiver247.sg), and the email, telephone and in-person communications between you and our employees and representatives, including those liaising with you via our Customer Service. This Policy does not apply to the links of other companies’ or organisations’ websites contained on our websites, or to their communications and handling of your information that you provide to them. Please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their collection, use, disclosure, transfer, processing and retention of your personal data. You will need to make your own independent judgment regarding your interaction with them. 

This Policy shall similarly apply to all social media websites operated by Piumosso.

Personal Data

Personal data can be defined as any information, whether true or not, that may be used directly or indirectly to identify an individual, including, but not limited to, a given and family name, a home or other physical address, a telephone number, an email address or other contact information.

Collection

Piumosso sometimes collects personal data from its customers while conducting business activities or providing requested services to its customers. On this Site, personal data is collected predominantly through the various contact/inquiry forms that are completed by this Site’s visitors or customers.

You may be asked to provide your personal data anytime you are in contact with Piumosso or its affiliates, for example:

1. When you purchase and register for warranty, send for repair or return one of Piumosso products, you may be asked to provide information such as name and contact details;
2. When you contact Piumosso using contact form on this Sites, Piumosso may keep information such as name, email address, and other contact details. Piumosso may keep a record of your inquiry and our correspondence as well;
3. You may be asked to complete surveys that Piumosso use for research purposes, or provide your personal data when you participate in promotions organised by us. In such circumstances Piumosso may collect information such as name, date of birth and contact details, as the case may be; and
4. When you create an account to use the Caregiver24.7 integrated application, you may be asked to provide information such as name, date of birth, contact details, interests and preferences on receiving product updates and offers from us.

In the event that you provide any third-person’s personal data to us, you shall only do so after obtaining full authority from such third-person (including, without limitation, obtaining consent from such third-person for us to collect, use, disclose, transfer, process and retain their personal data) and ensuring that all information provided by you are accurate and complete.

Piumosso may collect your personal data from publicly available sources and third parties (including our affiliated companies), including the information about your purchase of Piumosso products from an authorized retailer (from whom you made the purchase). Piumosso may also collect details of your visits to this Site and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access. We may also collect operational data or data of technical nature from the products you purchase, which data may contain or otherwise link to information such as MAC address, IP address that could potentially, directly or indirectly, identify a person.

You are not required to provide the personal data that we have requested or you may at any time withdraw the consent that was originally rendered therefor, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Purpose

In this section, we set out the purposes for which we use and/or disclose personal data that we collect:

1. To communicate effectively with you and conduct our business, including to respond to and confirm your inquiry or to carry out our obligations arising from any agreements entered into between you and us and may keep a record of the inquiry for the same purposes. 
2. To provide you with product updates and offers, where you have chosen to receive these.
3. To monitor queries and transactions to ensure service quality, compliance with procedures and to combat fraud.
4. To notify you about changes to our products and services.
5. To reorganise or make changes to our business. In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organisation, we may need to transfer some or all of your personal data to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your personal data to that re-organised entity or third party after the sale or re-organisation for them to use for the same purposes as set out in this policy.
6. We may process your personal data to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Piumosso does not use or disclose information gathered from individual visits to the Site or information that you may give us to any third parties for intention to sell, rent or otherwise market your personal data. At times Piumosso may conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will do our utmost to let you know how we will use the information collected from you. This Site may offer promotions that may ask you to enter your personal data. We will use the information you provide for the purpose of conducting the promotion, like providing customer support or contacting you.

Disclosure

Piumosso or its affiliates may share your personal data with one another and use it consistent with this Policy and with applicable laws. They may also combine it with other information to provide and improve our products, services, content, and advertising.

We may at times share personal data with third party service providers who perform or assist us with, for example, information processing, managing and enhancing customer data, providing customer service including delivery and repair, and conducting customer research or satisfaction surveys.

It may be necessary by law, legal proceeding and/or requests from government authorities or regulators within or outside your country of residence, for us to disclose your personal data. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or in the interest of the public, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or other users.

Additionally, in the event of a merger, re-organisation or sale we may transfer any and all personal data we collect to the relevant third party.

Transmission, Storage and Security 

No data transmission over the internet or website can be guaranteed to be secure from intrusion. However, Piumosso maintains commercially reasonable physical, electronic and procedural safeguards to protect your personal data in accordance with data protection legislative requirements.

All information you provide to us are stored on our secure cloud servers maintained by our service providers, and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Site or any of our services, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. You are asked not to share this password with anyone.

Your personal data may, in connection with the purposes set out herein, be accessed by staff of our affiliates or suppliers or service providers in, transferred to, and/or stored at, a destination outside Singapore, whose data protection laws may be of a lower standard than those in Singapore. We will, in all circumstances, safeguard personal data as set out in this Privacy Policy and take steps to establish appropriate information security and data protection requirements with such recipients in order to ensure that the standard of protection where your personal data is transferred is comparable to the protection under the applicable regulations of Singapore.

Retention

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required for legal or business purposes. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.

Access and Correction

We will use reasonable endeavours to ensure that your personal data is accurate and complete. You may contact us to request access or to correct your personal data. We may decline to process requests for which access is not required by local laws. 

Your Rights

Under certain conditions, you may have the right to require us to:

1. provide you with further details on the use we make of your information;
2. provide you with a copy of information that you have provided to us;
3. update any inaccuracies in the personal data we hold;
4. where processing is based on consent, to withdraw your consent so that we stop that particular processing.

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege) or otherwise set out under applicable laws. If you wish to exercise any of these rights, please inform us via email at the contact details provided on the Site.

If you are not satisfied with our use of your personal data or our response to any exercise of these rights you have the right to complain to the regulators. 

Children

Children without the consent of their parent or guardian should not submit personal data to us via this Site or other means. While few, if any, of the materials of the Sites are directed towards children, Piumosso encourages all parents or guardians to instruct their children in the safe and responsible use of their personal data while using the Internet.

Notification of Changes

If Piumosso decides to change this Privacy Policy, we will post those changes on this section so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

This Privacy Policy was last updated on 1 April 2024.

Data Breach Notification

In the event that there is a data breach (or we suspect that a data breach has occurred) we will investigate and notify the Personal Data Protection Commission of Singapore and the affected individuals, as the case may be, in the accordance with applicable laws and regulations.